FAQs

To download your certificates, simply follow the steps below:

• Log into your Florence Academy account and click onto the 'Certificates' tab
• Next to each module will be a button that says 'Download certificate'. By clicking onto this, you will be able to view your certificate and can then print/download the document accordingly.

If you are unable to view the certificate, please ensure that you have entered your personal information by clicking on your initials in the top right hand corner of a laptop, or, by accessing the menu on your phone and selecting 'Settings'.

To edit your personal information, once you have logged into your Florence Academy account, if using a computer, just click onto the circle in the top right corner with your initials in it. If using your phone, just click onto the three white lines in the top left corner and then click onto ‘Settings’.

From here, you will then be able to see where you can add your full name, contact number and job role.

When connecting your Florence Academy account to your Florence profile, you will need your Florence Academy PIN number. To see this please follow the steps below:

• Using a mobile phone? Just click onto the three lines in the top left corner and the PIN will then be visible to you.
• Using a computer? You will be able to see your Academy PIN in the top right corner of your page.

If you are currently completing your registration, you will be able to enter this PIN under the training section on your Florence profile.

If you are already fully registered with Florence, just go to the ‘My Documents’ tab and you will then see where you can enter your PIN on this page.

By adding your Florence Academy PIN to your profile, this will automatically update your profile with all of the training that you have completed.